Berkey Water Filter Policies
We make every effort to ship orders as soon as possible. For this reason, order cancellations or changes are not possible. For further information, you may contact our Customer Service Center.
Undeliverable or Refused Packages
Undeliverable or refused packages returned to us will incur a $12.00 return fee imposed by the carrier and a 10% handling fee. These fees will be deducted from the amount refunded
Missing or Damaged Items
It is the responsibility of the customer to inspect their order once it is received. If you find items to be missing or damaged, you must notify us within 10 days of receiving your order to be eligible for replacement. Claims of missing items or damaged items after 10 days of receiving your package will not be approved.
For damaged items, sent an email to CustomerService@BerkeyFilters.com with the following details.
- Subject line of email: Damaged Item
- Provide a detailed message documenting the damage. Lack of detail may delay the processing of your claim if we need further information.
- Attach a photo of the item clearly showing the damage.
- Attach a photo of the damage to the shipping box, if applicable.
Approved claims for missing or damaged items will be processed in 24-48 business hours of being received.
We will cover the cost of the shipping both ways when returning damaged items or shipping replacements.
100% Satisfaction, 30-Day Guarantee
Berkey Filters encourages you to test your product once it’s received. For this reason, we accept returns of products in new or used condition. If you are not satisfied with your purchase, for any reason within 30 days of your purchase date, you may call Customer Service for a RMA# (Return Merchandise Authorization #). Packages received without a RMA # will be charged a 20% handling fee. Returned items must be in their original packaging, with all included parts and literature.
*Returns can be made with the carrier and shipping method of your choice, at your expense.
By request, we can send you a shipping label and the cost will be deducted from your return.
Address your return to:
1976 Aspen Circle
Pueblo CO 81006
Please allow 7-10 business days, from the date we receive your return, for a refund to reflect back to the original form of payment used to place your order. **
Return instructions can be found on pages 19 and 20 of the Berkey Manual. (Note: Return instructions are comprehensive and all sections may not apply). Failure to follow return instruction will result in up to a 20% handling fee that will be deducted from the amount refunded.
The customer must obtain and monitor the tracking number for any items coming back to us.
* A shipping label can only be provided for those who are located within the lower 48.
** If an eligible purchase included a free item, the free item must also be included in your return. Free items not returned will be billed as a deduction from the final refund at their full retail value.
For an exchange, please follow the instructions outlined in the above section for the product(s) that will be returning to us. Please allow 7-10 business days, from the date we receive your exchange, for new items to ship. We will cover the shipping on outbound items if the value is over $45. (Please refer to our shipping policy for additional information regarding carriers and shipping methods).
If you would like to receive your exchange item as soon as possible, you may choose to pay the purchase price of the new product up front. Once a return is received, a refund will be processed for the original item(s).
Our Warranty – Beyond 30 Days
Returns will not be accepted after 30 days of the purchase date. No exceptions.
In the event that a replacement is needed for a part covered under warranty, please call Customer Service for additional information regarding the exchange of an item and to receive a RMA # (Return Merchandise Authorization #.)
Standard Manufacturer 6 Month Warranty
With the exception of the unit housings and Black Berkey Purification Elements, all products, including the Berkey PF-2 Fluoride Filters, parts, and accessories are warranted to be free from defects in materials and workmanship for 6 months from the purchase date.
Standard 2-Year Warranty, Prorated at 6-Month Intervals
The Black Berkey Purification Elements and unit housings are warranted to be free from defects in materials and workmanship for a 2-year period, prorated in 6-month intervals.
Berkey Care Lifetime Warranty
For our customers who choose to register at the time of their purchase, we offer a lifetime warranty on select Berkey Systems (Includes: Travel Berkey, Big Berkey, Royal Berkey, Imperial Berkey, Crown Berkey).
To register, create an account prior to making a purchase by clicking My Account in the top right-hand corner of our web page. Next click 'Create an Account'. Fill in the required fields and click 'Submit.' By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account, and you will receive exclusive discounts and promotional codes.
If at any time the unit housings, standard spigot, washers, hole plugs, knob, or wingnuts of your stainless steel Berkey System fail in any way due to defects in materials or workmanship, contact Berkey Filters for additional information regarding the exchange of the item and to receive a RMA # (Return Merchandise Authorization #.).
The lifetime warranty does not cover damage caused by carelessness, accidents, or abuse/unintended use of the system. This warranty does not cover filters. This is an exclusive offer to our valued customers from Berkey Filters and is in addition to all other stated warranties.
Final Sale Items
Items marked as final sale are ineligible for returns or refunds. Final sale items may not be exchanged for cosmetic reasons or any other reason beyond that. Final Sale items are covered by the manufacturer warranty for defects in materials and workmanship.
Due to a California state law passed in 2010, we, as well as all other Berkey distributors, are prohibited from selling larger Berkey systems directly in the state of California. If you live in California, please consider our Berkey Light or Travel Berkey models. Accessories and replacement filters may be shipped directly into the state.
The state of California has established regulations and procedures for the sale of indoor water systems. Under these regulations, the state of California requires that any water treatment system that is sold in the state first be certified by an independent, third-party testing agency, such as the NSF, before the system can be considered eligible for sale in California. NSF Standard 42 (aesthetic effects) and Standard 53 (health effects) would specifically apply to our purification elements.
NSF Standard 42 covers systems designed to reduce specific aesthetic or non-health-related contaminants such as chlorine, taste, odor, and particulates that may be present in public or private drinking water.
NSF Standard 53 addresses systems designed to reduce specific health-related contaminants, such as Cryptosporidium, Giardia, lead, Volatile Organic Chemicals, and MTBE's that may be present in public or private drinking water.
The tests Berkey has conducted are much more rigorous than those required by NSF for the certifications mandated by the state of California. Berkey purifiers have been rigorously tested by third-party independent accredited labs far surpassing the above standard of taste, odor, and chlorine reduction. For example, Berkey purifiers have been tested for the removal of hundreds of contaminants including heavy metals, pesticides, herbicides, pharmaceuticals, pathogenic bacteria, and viruses. These test results are published and available to all of our consumers on our website. Although this extensive testing is sufficient for 49 states in the US, it is currently not acceptable for residents in the state of California.
Even after NSF certification has been obtained, the state of California additionally requires that companies pay high costs to obtain and maintain certification with the state of California.
After careful review, it has been concluded that the additional taxes, certifications, and red tape have created too large of a barrier for their dealers to offer the larger Berkey Systems in the state of California.
The state of Iowa has established regulations and procedures for the sale of water systems.
The state of Iowa requires that any water treatment system that is sold in the state first be certified by an independent, third-party testing agency, such as NSF, before the system can be considered eligible for sale in Iowa. The cost for NSF Certification is very expensive and provides nothing of value in the emergency water treatment industry.
The tests Berkey has conducted are much more rigorous than those required by NSF for the certifications mandated by the state of Iowa. Berkey purifiers have been rigorously tested by third-party independent accredited labs far surpassing the above standard of taste, odor and chlorine reduction. These test results are published and available to all of our consumers on our website.
Even after NSF certification has been obtained, the state of Iowa additionally requires that systems further be registered with the Iowa Department of Public Health. One major problem arises because each flexible configuration we offer is considered by the state of Iowa to be a distinct and separate system that must be certified independently. Under Iowa legislation, the expense required to certify each system and maintain certification per configuration quickly becomes unaffordable.
While this may not be a problem for companies that are inflexible with respect to the systems they offer or have few product offerings, such requirements place a huge burden upon companies that do offer such flexibility, (i.e. multiple variations of water filter systems).
Berkey has concluded that the additional taxes, certifications, and red tape have created too large of a barrier for their dealers to offer Berkey Systems in the state of Iowa.
We offer free shipping on all orders over $45.00 if the order is shipping within the continental United States.
All orders eligible for free shipping will be shipped by the carrier of our choice. If you choose the free shipping option, you must provide us with a physical address. We will not ship to a PO Box. If you do not have a physical address, free shipping is not an option for you. If we receive your order with free shipping chosen, and you did not supply a physical address, the order will be put on hold until we resolve the issue with you.
If you require shipping to a P.O box, you must pay for and choose USPS as the shipping option during checkout.
If you wish to have control over the shipping method or require a specific carrier, you must pay for shipping by that carrier during checkout.
The customer is responsible for any customs, brokerage, or other fees that may be incurred as a result of the merchandise crossing the Canadian border. Please check with your local government before ordering so you are aware of what, if any, additional charges there may be to you. Merchandise refused or returned for any reason from an order shipped to Canada will incur a 20% restocking fee that will be deducted from the total amount refunded.
We offer expedited shipping methods through UPS (Next Day Air, Second Day Air and 3rd Day Select). Orders for this expedited service placed before 12:00 pm (noon) MST on a regular business day (M-F), will be shipped that day. Orders placed after this time will be shipped the next day unless that day is a holiday or weekend, then it would ship the next available business day. UPS does not deliver on Saturday, Sunday, or Holidays. Under certain rare circumstances that are sometimes beyond our control, we may not be able to get orders out for Next Day Air Service. Under these rare circumstances, we will contact you for further instructions and directions on how to proceed.
All online transactions are conducted over a secure server verified by McAfee while using the industry's highest standard security certificate.
Web Site Terms and Conditions of Use
By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
- Permission is granted to temporarily download one copy of the materials (information or software) on Berkey Filters's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Berkey Filters's web site;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or "mirror" the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by Berkey Filters at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
- The materials on Berkey Filters's web site are provided "as is". Berkey Filters makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Berkey Filters does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Berkey Filters or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Berkey Filters's Internet site, even if Berkey Filters or a Berkey Filters authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Berkey Filters's web site could include technical, typographical, or photographic errors. Berkey Filters does not warrant that any of the materials on its web site are accurate, complete, or current. Berkey Filters may make changes to the materials contained on its web site at any time without notice. Berkey Filters does not, however, make any commitment to update the materials.
Berkey Filters has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Berkey Filters of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to Berkey Filters's web site shall be governed by the laws of the State of Colorado without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
9. Promotional Items
Any product that's returned without a promotional item(s) that was included in the original transaction (e.g., spend $175 or more and get a free boroux bottle), will have the value of the promotional item deducted from the amount refunded.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
We accept major credit cards (Visa, MasterCard, and Discover), money orders, cashier's checks, and personal checks. Orders paid for by major credit cards will be processed the same day if the order is received by 12 pm MST. Orders paid for by credit card after 12 pm MST will be shipped the next business day. If another payment method is used besides a credit card, we will ship your order the business day after the payment has cleared the bank. Please note that personal checks will be held 7 business days before shipping occurs.
Certified Berkey Distributor
We are a certified distributor of Berkey water filters appointed by New Millennium Concepts LTD.