Berkey Water Filter Policies

•Shipping

•Order Cancellations/Changes

•Undeliverable or Refused Packages

•Missing or Damaged Items

•100% Satisfaction, 30-Day Guarantee

•Exchanges

•Warranty

•Final Sale Items

•Order Restrictions

•Security

•Terms and Conditions

•Privacy Policy

•Cookie Policy

•Sales Terms

•Berkey Distributor

Benefits of Berkey Filters

Shipping

We offer free shipping on all orders over $49.00 if the order is shipping within the Contiguous United States.

All orders eligible for free shipping will be shipped by the carrier of our choice. If you choose the free shipping option, you must provide us with a physical address. We will not ship to a PO Box. If you do not have a physical address, free shipping is not an option for you. If we receive your order with free shipping chosen, and you did not supply a physical address, the order will be put on hold until we resolve the issue with you.

If you require shipping to a P.O box, you must pay for and choose USPS as the shipping option during checkout.  

If you wish to have control over the shipping method or require a specific carrier, you must pay for shipping by that carrier during checkout. 

Please note, orders $500 and greater require a signature upon delivery, this is to prevent stolen packages and is at no additional cost to you, the customer.

Canadian Shipping

The customer is responsible for any customs, brokerage, or other fees that may be incurred as a result of the merchandise crossing the Canadian border. Please check with your local government before ordering so you are aware of what, if any, additional charges there may be to you. Merchandise refused or returned for any reason from an order shipped to Canada will incur a 20% restocking fee that will be deducted from the total amount refunded. For more details check out our Shipping a Berkey to Canada page.

Expedited Shipping

We offer expedited shipping methods through UPS (Next Day Air, Second Day Air and 3rd Day Select). Orders for this expedited service placed before 12:00 pm (noon) MST on a regular business day (M-F), will be shipped that day. Orders placed after this time will be shipped the next day unless that day is a holiday or weekend, then it would ship the next available business day. UPS does not deliver on Saturday, Sunday, or Holidays. Under certain rare circumstances that are sometimes beyond our control, we may not be able to get orders out for Next Day Air Service. Under these rare circumstances, we will contact you for further instructions and directions on how to proceed.

Order Cancellations/Changes

We make every effort to ship orders as soon as possible. For this reason, order cancellations or changes are not possible. For further information, you may contact our Customer Service Center.

 

Undeliverable or Refused Packages

Undeliverable or refused packages returned to us will incur a $17 return fee imposed by the carrier and up to a 20% handling fee. These fees will be deducted from the amount refunded

 

Missing or Damaged Items

It is the responsibility of the customer to inspect their order once it is received. If you find items to be missing or damaged, you must notify us within 10 days of receiving your order to be eligible for replacement. Claims of missing items or damaged items after 10 days of receiving your package will not be approved.

For damaged items, sent an email to Customerservice@berkeyfilters.com with the following details.

  1. 1. Subject line of email: Damaged Item
  2. 2. Provide a detailed message documenting the damage. Lack of detail may delay the processing of your claim if we need further information.
  3. 3. Attach a photo of the item clearly showing the damage.
  4. 4. Attach a photo of the damage to the shipping box, if applicable. 

Approved claims for missing or damaged items will be processed in 24-48 business hours of being received.

We will cover the cost of ground shipping both ways when returning damaged items or shipping replacements - if the customer's physical address is within the contiguous 48.

 

100% Satisfaction, 30-Day Guarantee

Berkey Filters encourages you to test your product once it’s received. For this reason, we accept returns of products in new or used conditionIf you are not satisfied with your purchase, for any reason within 30 days of your purchase date, you may call Customer Service for a RMA# (Return Merchandise Authorization Number). Packages received without a RMA # will be charged a 20% handling fee. Returned items must be in their original packaging, with all included parts and literature.

Returns can be made with the carrier and shipping method of your choice, at your expense. 

Address your return to: 

Berkey Filters
1981 Aspen Circle
Pueblo, CO. 81006

 

Please allow 7-10 business days, from the date we receive your return, for a refund to reflect back to the original form of payment used to place your order. * 

Return instructions can be found on pages 19 - 21 of the Berkey Manual. (Note: Return instructions are comprehensive and all sections may not apply). Failure to follow return instruction will result in up to a 20% handling fee that will be deducted from the amount refunded.

The customer must obtain and monitor the tracking number for any items coming back to us.

 If an eligible purchase included a free item, the free item must also be included in your return. Free items not returned will be billed as a deduction from the final refund at their full retail value.

 

Exchanges

For an exchange, please follow the instructions outlined in the above section. Please allow 7-10 business days, from the date we receive your exchange, for refund, at which point you may place a new order for replacement items.** 

**If you would like to receive your exchange item as soon as possible, you may choose to pay the purchase price of the new product up front. Once a return is received, a refund will be processed for the original item(s).

We will cover the shipping on outbound items if the value is over $49. (Please refer to our shipping policy for additional information regarding carriers and shipping methods). 

Our Warranty – Beyond 30 Days

Returns will not be accepted after 30 days of the purchase date. No exceptions.

In the event that a replacement is needed for a part covered under warranty, please call Customer Service for additional information regarding the exchange of an item and to receive a RMA # (Return Merchandise Authorization Number.)

Standard Manufacturer 6 Month Warranty

With the exception of the unit housings and Black Berkey Purification Elements, all products, including the Berkey PF-2 Fluoride Filters, parts, and accessories are warranted to be free from defects in materials and workmanship for 6 months from the purchase date.

Standard 2-Year Warranty, Prorated at 6-Month Intervals

The Black Berkey Purification Elements and unit housings are warranted to be free from defects in materials and workmanship for a 2-year period, prorated in 6-month intervals.

Berkey Care Lifetime Warranty

For our customers, who purchase a new stainless steel system from this site, berkeyfilters.com, we offer a lifetime warranty  (Includes: Travel Berkey, Big Berkey, Royal Berkey, Imperial Berkey, and Crown Berkey).

There is no need to register. If you ever need to file a warranty claim, all you need is your order number, so please keep this number saved.

If at any time the unit housings, standard spigot, washers, hole plugs, knob, or wing-nuts of your stainless steel Berkey System fail in any way due to defects in materials or workmanship, contact Berkey Filters for additional information regarding the exchange of the item and to receive a RMA Number (Return Merchandise Authorization).

The Lifetime warranty does not cover damage caused by carelessness, accidents, or abuse/unintended use of the system. This warranty does not cover filters or scratch and dent units. This is an exclusive offer to our valued customers from Berkey Filters and is in addition to all other stated warranties.

 

Final Sale Items

Items marked as final sale are ineligible for returns or refunds. Final sale items may not be exchanged for cosmetic reasons or any other reason beyond that. Final Sale items are covered by the manufacturer warranty for defects in materials and workmanship. 

 

Order Restrictions

California

Due to a California state law passed in 2010, we, as well as all other Berkey distributors, are prohibited from selling larger Berkey systems directly in the state of California. If you live in California, please consider our Berkey Light or Travel Berkey models. Accessories and replacement filters may be shipped directly into the state.

The state of California has established regulations and procedures for the sale of indoor water systems. Under these regulations, the state of California requires that any water treatment system that is sold in the state first be certified by an independent, third-party testing agency, such as the NSF, before the system can be considered eligible for sale in California. NSF Standard 42 (aesthetic effects) and Standard 53 (health effects) would specifically apply to our purification elements.

NSF Standard 42 covers systems designed to reduce specific aesthetic or non-health-related contaminants such as chlorine, taste, odor, and particulates that may be present in public or private drinking water.

NSF Standard 53 addresses systems designed to reduce specific health-related contaminants, such as Cryptosporidium, Giardia, lead, Volatile Organic Chemicals, and MTBE's that may be present in public or private drinking water.

The tests Berkey has conducted are much more rigorous than those required by NSF for the certifications mandated by the state of California. Berkey purifiers have been rigorously tested by third-party independent accredited labs far surpassing the above standard of taste, odor, and chlorine reduction. For example, Berkey purifiers have been tested for the removal of hundreds of contaminants including heavy metals, pesticides, herbicides, pharmaceuticals, pathogenic bacteria, and viruses. These test results are published and available to all of our consumers on our website. Although this extensive testing is sufficient for 49 states in the US, it is currently not acceptable for residents in the state of California.

Even after NSF certification has been obtained, the state of California additionally requires that companies pay high costs to obtain and maintain certification with the state of California.

After careful review, it has been concluded that the additional taxes, certifications, and red tape have created too large of a barrier for their dealers to offer the larger Berkey Systems in the state of California.

Iowa

The state of Iowa has established regulations and procedures for the sale of water systems.

The state of Iowa requires that any water treatment system that is sold in the state first be certified by an independent, third-party testing agency, such as NSF, before the system can be considered eligible for sale in Iowa. The cost for NSF Certification is very expensive and provides nothing of value in the emergency water treatment industry.

The tests Berkey has conducted are much more rigorous than those required by NSF for the certifications mandated by the state of Iowa. Berkey purifiers have been rigorously tested by third-party independent accredited labs far surpassing the above standard of taste, odor and chlorine reduction. These test results are published and available to all of our consumers on our website.

Even after NSF certification has been obtained, the state of Iowa additionally requires that systems further be registered with the Iowa Department of Public Health. One major problem arises because each flexible configuration we offer is considered by the state of Iowa to be a distinct and separate system that must be certified independently. Under Iowa legislation, the expense required to certify each system and maintain certification per configuration quickly becomes unaffordable.

While this may not be a problem for companies that are inflexible with respect to the systems they offer or have few product offerings, such requirements place a huge burden upon companies that do offer such flexibility, (i.e. multiple variations of water filter systems).

Berkey has concluded that the additional taxes, certifications, and red tape have created too large of a barrier for their dealers to offer Berkey Systems in the state of Iowa.

  

 

Security

All online transactions are conducted over a secure server verified by McAfee while using the industry's highest standard security certificate.

  

Web Site Terms and Conditions of Use

1. Terms

By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. 1. Permission is granted to temporarily download one copy of the materials (information or software) on Berkey Filters's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
- Modify or copy the materials;
- Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- Attempt to decompile or reverse engineer any software contained on Berkey Filters's web site;
- Remove any copyright or other proprietary notations from the materials; or
- Transfer the materials to another person or "mirror" the materials on any other server.
    1. 2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Berkey Filters at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

     

    3. Disclaimer

    The materials on Berkey Filters's web site are provided "as is". Berkey Filters makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Berkey Filters does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

    4. Limitations

    In no event shall Berkey Filters or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Berkey Filters's Internet site, even if Berkey Filters or a Berkey Filters authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

    5. Revisions and Errata

    The materials appearing on Berkey Filters's web site could include technical, typographical, or photographic errors. Berkey Filters does not warrant that any of the materials on its web site are accurate, complete, or current. Berkey Filters may make changes to the materials contained on its web site at any time without notice. Berkey Filters does not, however, make any commitment to update the materials.

    6. Links

    Berkey Filters has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Berkey Filters of the site. Use of any such linked web site is at the user's own risk.

    7. Site Terms of Use Modifications

    Berkey Filters may revise these terms of use for its web site at any time without notice. By using this website you are agreeing to be bound by the then-current version of these Terms and Conditions of Use.

    8. Governing Law

    Any claim relating to Berkey Filters's web site shall be governed by the laws of the State of Colorado without regard to its conflict of law provisions.

    General Terms and Conditions are applicable to Use of a Web Site.

    9. Promotional Items

    Any product that's returned without a promotional item(s) that was included in the original transaction (e.g., spend $175 or more and get a free boroux bottle), will have the value of the promotional item deducted from the amount refunded.

     

    Privacy Policy

    Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

    • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
    • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
    • We will only retain personal information as long as necessary for the fulfillment of those purposes.
    • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
    • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
    • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
    • We will make readily available to customers information about our policies and practices relating to the management of personal information.

    We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

     

    Cookie Policy

    What Are Cookies?

    As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may downgrade or 'break' certain elements of the site's functionality.

    For more general information on cookies, see the Wikipedia article on HTTP Cookies.

    How We Use Cookies

    We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

    Disabling Cookies

    You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

    The Cookies We Set

    Account related cookies

    If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out; however, in some cases, they may remain afterward to remember your site preferences when logged out.

    Login related cookies

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

    Email newsletters related cookies

    This site offers newsletter or email subscription services. Cookies may be used to remember if you are already registered or whether to show certain notifications that might only be valid to subscribed/unsubscribed users. The email tools we use are Klaviyo and Justuno.

    Orders processing related cookies

    This site offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. Surveys related cookies We use Hotjar from time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

    Forms related cookies

    When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

    Site preferences cookies

    To provide you with a great experience on our site, we provide the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

    Third-Party Cookies

    In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

    This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

    As we sell products, we need to understand statistics about how many of the visitors to our site make a purchase. As such, this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

    The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

    For more information on Google AdSense, see the official Google AdSense privacy FAQ.

    Several partners advertise on our behalf, and affiliate tracking cookies allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

    We also use social media buttons and plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, Google Plus, YouTube, and Pinterest will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies. If you are still looking for more information on cookies or would like to inquire about deleting your personal data, you can contact us toll-free at 800-350-4170

     

    Sales Terms

    We accept major credit cards (Visa, MasterCard, and Discover), money orders, cashier's checks, and personal checks. Orders paid for by major credit cards will be processed the same day if the order is received by 12 pm MST. Orders paid for by credit card after 12 pm MST will be shipped the next business day. If another payment method is used besides a credit card, we will ship your order the business day after the payment has cleared the bank. Please note that personal checks will be held 7 business days before shipping occurs.

     

     

    Certified Berkey Distributor

    We are a certified distributor of Berkey water filters appointed by New Millennium Concepts LTD.